Livekhala Privacy Policy — How Your Information Is Protected and Used

Livekhala takes your privacy very seriously. This privacy policy explains how we collect, use, store, and protect your personal information.

By using the Livekhala.net website and mobile application, you agree to this privacy policy. If you do not agree, please refrain from using our platform.

We comply with applicable international data protection laws and handle your information with the utmost respect. Livekhala believes transparency is the best policy — which is why we openly share all of our data practices.

Livekhala may collect the following types of information:

Livekhala collects your information in several ways:

• Directly from you: Through registration forms, identity verification processes, deposit and withdrawal forms, and conversations with the support team.
• Automatically: When you use our website or app, technical information is collected through cookies, web beacons, and log files.
• Through Third Parties: Necessary information may be verified through identity verification services or payment processors.
• From Public Sources: Publicly available information may be used for fraud prevention and KYC purposes.

For every piece of data we collect, we ensure it is gathered for a legitimate purpose and on a proportionate basis.

Livekhala uses your information for the following purposes:

• Account Management: For registration verification, login security, and managing account settings.
• Service Delivery: For processing gameplay, accepting deposits, handling withdrawals, and distributing bonuses.
• Identity Verification (KYC): To fulfil legal obligations and prevent fraud.
• Customer Support: To respond to your complaints and inquiries.
• Security Assurance: To detect suspicious activity and maintain the security of the platform.
• Marketing Communications: To keep you informed about promotions and offers, subject to your consent.
• Service Improvement: For data analytics to improve the user experience.
• Legal Obligations: To comply with applicable laws and regulatory authority guidelines.

Livekhala does not sell your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: With licensed verification services to complete the KYC process.
• Game Providers: Limited data shared with licensed game providers to ensure your gaming experience.
• Legal Authorities: To law enforcement agencies, as required by court order or government directive.
• Business Transfers: In the event of a business merger or acquisition, you will be notified in advance.

Every third party is contractually bound to protect the confidentiality of your information and may not use it beyond our specified instructions.

Livekhala uses industry-standard security measures to protect your information:

• Encryption: All data transmissions are secured with TLS/SSL encryption.
• Server Security: Our servers are protected by firewalls and intrusion detection systems.
• Access Control: Only authorized personnel may access your information, and only when necessary.
• Regular Audits: Third-party security experts regularly audit our systems.

Retention Period: Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations.

Livekhala uses cookies to operate its website and app. Cookies are small data files stored on your device.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain services to not function properly.

As a Livekhala user, you have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You may request the deletion of your data unless we are legally required to retain it.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the use of your data.
• Right to Portability: You can request an export of your data in a standard, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise these rights support@livekhala.netto send us an email. We will process your request within 30 days.

Livekhala strictly prohibits account registration or data collection from anyone under the age of 18. Our platform is exclusively for adults.

If you believe your child is using our platform, please contact us right away. We will take prompt action.

Livekhala reserves the right to update this Privacy Policy at any time. In the event of significant changes, we will:

• We will post a special notice on the website.
• We will notify you at your registered email address.
• We will update the date shown at the top of the page.

Continued use of the platform following any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@livekhala.net
• Website: livekhala.net
• Response Time: Within 24 hours on business days

Our dedicated privacy team is always on hand to answer any questions you may have.