Livekhala Terms & Conditions — Know Your Rights and Responsibilities

By using the Livekhala website and application, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms constitute a legally binding agreement between Livekhala and the user.

Livekhala reserves the right to update these Terms & Conditions at any time. A notice will be posted on the platform before any changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

Livekhala is an online gaming platform operating under an international license. We are committed to promoting responsible gaming. This platform is designed for entertainment purposes, and any use for illegal activities is strictly prohibited.

The following requirements must be met to open an account on Livekhala:

• You must be 18 years of age or older.
• Accurate and truthful information must be provided at the time of registration.
• Each person is allowed to open one account only.
• A valid mobile number and email address are required.
• A national ID card or passport may be required for identity verification.

You are responsible for the security of your account. Do not share your password with anyone. You are personally liable for all activity carried out through your account.

Livekhala may request additional documents for identity verification at any time. Failure to provide the required documents may delay the withdrawal process.

Livekhala supports deposits and withdrawals through popular mobile banking services in Bangladesh, including bKash, Nagad, and Rocket. The following terms apply to all transactions:

• Minimum Deposit: A minimum deposit amount applies for each transaction, as specified on the promotions page.
• Withdrawal Timeline: Withdrawals are typically processed within 1–24 hours.
• Your Account: Only mobile banking accounts registered in your own name may be used.
• Third-Party Accounts Prohibited: Using another person's mobile banking account is strictly prohibited.
• Withdrawal Verification: Identity verification may be required for large withdrawal amounts.

Transactions may sometimes be delayed due to technical issues or banking maintenance. In such cases, our support team will be on hand to assist you.

Livekhala offers a variety of bonuses and promotions. Each bonus comes with its own terms, and compliance with those terms is mandatory.

• Welcome Bonus: Valid for new members one time only. Attempting to claim the bonus by opening multiple accounts will result in all accounts being suspended.
• Wagering Requirements: Bonus funds must meet the required wagering threshold before they can be withdrawn.
• Validity: Each bonus has a set validity period. Once expired, the bonus is automatically forfeited.
• Game Restrictions: Certain bonuses are valid for specific games only.
• Right of Withdrawal: Livekhala reserves the right to modify or cancel any bonus offer at any time.

Each game on Livekhala has its own rules. General gaming rules include:

• Each game has set minimum and maximum bet limits.
• If a technical error occurs during a game, that round may be voided.
• In the event of an internet disconnection, the data stored on Livekhala's servers will be considered the final and authoritative record.
• In live casino games, the dealer's decision is final.
• Official match results apply for Sports Betting.

In the event of a dispute over a game result, Livekhala will review server logs and game provider records before reaching a decision. That decision will be considered final.

The following activities are strictly prohibited on Livekhala:

• Bots & Automation: Using bots, scripts, or any automated software to play games.
• Collusive Cheating: Colluding with other players to gain an unfair advantage.
• Money Laundering: Using the platform for money laundering or any other illegal financial activity.
• Hacking & Cyber Attacks: Any attempt to breach system security.
• False Identity: Operating an account under someone else's name or with false information.
• Bonus Abuse: Attempting to exploit system loopholes to claim bonuses unfairly.

Livekhala may suspend or close an account under the following circumstances:

• In cases of Terms & Conditions violations.
• Failure to verify identity or providing false information.
• For accounts that have been inactive for an extended period (more than 12 months).
• In cases of suspicious security-related activity.
• At the player's own request.

You may close your account at any time. Please withdraw any remaining balance before doing so.

Livekhala takes responsible gaming seriously. Gaming is for entertainment — not a solution to financial problems.

• Daily Limit: Set a maximum daily betting limit for yourself.
• Self-Exclusion: If needed, take a break from the platform for a set period of time.
• Cooling-Off Period: Break options are available ranging from 24 hours up to 6 months.
• Changing Your Limits: Limit decreases take effect immediately; increases require a 24-hour waiting period.

If you notice signs of problem gambling, visit our Responsible Gaming page and seek professional support if required.

Protecting your personal information is our top priority. Our Privacy Policyoutlines everything in detail.

• Your data is protected with SSL encryption.
• We do not sell your personal information to third parties.
• Documents collected for identity verification are stored securely.
• Do not share your account login credentials with anyone.

For any dispute or complaint, please follow the steps below:

• Step One: Contact our support team and provide full details of your issue.
• Step Two: Our support team will review your complaint within 48 hours.
• Step Three: If the matter remains unresolved, it will be escalated to the licensing authority for settlement.

In the event of a dispute regarding game results, Livekhala's server logs and the game provider's records will serve as the final and definitive evidence.

Livekhala reserves the right to modify, temporarily suspend, or permanently discontinue any part of its services at any time. We will post a notice on the platform before making any significant changes.

Services may occasionally be temporarily unavailable due to maintenance. For any bets active during such periods, we will ensure a fair resolution.

These Terms & Conditions are governed by the laws of Livekhala's licensing jurisdiction. Any legal disputes will be subject to the courts of the relevant jurisdiction.

If you access Livekhala from a country or region where online gaming is prohibited by law, you do so entirely at your own risk. Livekhala accepts no liability in such cases. It is your personal responsibility to comply with the laws of your own country.